Terms and Conditions

Terms of important customer information

You can revoke your contract within 30 days without giving reasons in writing (eg letter, fax, e-mail). The time limit begins after receipt of this instruction in text form, however not prior to closing, and also does not fulfill our obligations under Article 246 § 2 in connection with § 1 paragraph 1 and 2 draft Law and our obligations according to § 312e Section 1 Clause 1 BGB in conjunction with Article 246 § 3 BGB. The revocation period is sufficient to send the revocation.

The revocation must be sent to:

Mozartstr. 1
87727 Babenhausen
Fax: +49 8333 93702


In case of an effective cancellation the mutually received benefits be returned and any benefits (eg interest). Can you give us the performance received and benefits (eg benefits of use) or in part, or back or surrender only in deteriorated condition, you must obliged to pay compensation. This can cause you to contract Payment obligations for the time period until cancellation must nevertheless meet. Obligations to reimburse payments must be fulfilled within 30 days. The Period begins with the dispatch of your revocation, for us upon receipt. Special Notes Your right of cancellation expires prematurely if the contract signed by both parties upon your express Desire is fully satisfied before you have exercised your right of revocation.

The right does not apply to Goods that are produced according to customer specifications (eg special size / colors aquariums, covers) exceeded or clearly tailored to personal needs or which are not suitable due to their condition for a return or spoil quickly (eg frozen food or water plants) or whose expiration date would appear. Audio or video recordings or software if the delivered data carriers have been unsealed by you.

To execute the right of withdrawal, you can either download the following PDF form and fill out:
Or your can do it by telephone on +49 8333 925255 to us.

End of cancellation policy

In the case that the return costs are to be borne by us, we would appreciate if you make the returns free, or take advantage of our collection service to avoid unnecessary extra postage. You get the generated postage fees refunded in any case.


For the relationships between aquaristic.net, Mozartstr. 1, 87727 Babenhausen, Managing Director: Harald Lukasch and the customer only these terms and conditions apply. Contradict or deviate from these General Terms and Conditions and to recognize the aquaristic.net not contradict them explicitly. Conflicting conditions of the customer are only valid if the express written consent aquaristic.net.


The presentation of products in our online shop is not a legally binding offer, but a non-catalog After entering your personal data and clicking the button "order" in the final step of the ordering process enter a binding order from the items of the shopping cart. The confirmation of the order follows immediately after sending the order. The purchase comes with our order confirmation or delivery of goods. The final contract is subject to the correct and timely delivery by our suppliers, unless we have concluded a concrete cover business and are not supplied by the supplier without any fault. The customer will be informed immediately of the unavailability of goods. Already paid will be refunded immediately.


The prices, as they can be viewed in the online shop at www.aquaristic.net, of the order date apply. All prices VAT is included. Except you are logged in as a customer from outside EU, or put a valid VAT-ID into your accunt.

Partial delivery

We are entitled to partial deliveries insofar as this is reasonable for you. Additional shipping costs unless otherwise expressly agreed.

Retention of title

The goods remain our property until full payment.


The delivery will only be made in payment advance, cash on delivery, credit card, Paypal or by invoice with institutions, companies, or by appointment. If the payment is in delay, we are entitled to demand appropriate late fees. The shipping costs are calculated only on our fee schedule. Further details on ordering and delivery, please see the customer information.


If a package is damaged, please proceed as follows: With signs of packages you immediately open the package in the presence of the delivery person and claim the consignment. You notify us immediately by phone or in writing. For postal parcels, you must advise the claim at the post office. For delivery by another shipper, the claims made by us. Once the damage is regulated, you get the credited amount paid or a replacement for the damaged goods.


The warranty period is 24 months after receipt of the goods. aquaristic.net ensure only responsible for defects that existed at the time of transfer of risk. The trade or technically unavoidable deviations in quality not establish any warranty claims. A defect in the goods must be notified in writing. Obvious defects must be notified within two weeks of receipt of goods. The notice period is preserved by sending the defect. Recipient of the defects and defective goods are

Mozartstr. 1
87727 Babenhausen

Customer Service:

You can contact our customer service Questions and complaints weekdays [8:00 CLOCK] to [12:00 CLOCK] and [14:00 CLOCK] to [16:00 CLOCK] call [+49 8333/925255] and by email at [service@aquaristic.net]


In case of defects (repair) or replacement request is aquaristic.net first choice to correct the defect entitled. If the repair fails or aquaristic.net for replacement is not able or if this is delayed for reasons that have aquaristic.net responsible, can beyond a reasonable period, the customer, at his option cancel the purchase agreement (rescission) or reduction of purchase price (reduction). The cost of returning the goods is to the customer. This will be reimbursed by aquaristic.net with legitimate complaints. The warranty does not cover normal wear and tear.

Consequential damages

We are not liable for any consequential damages caused by a defective unit.


Withdrawal / Privacy Policy

According to § 28 of the Federal Data Protection Act it is pointed out that the necessary in the context of business data is stored and processed by a computer system in accordance with § 33 of the Federal Data Protection Act. Personal data will be treated confidentially. If you want to change, block or delete your data, please contact service@aquaristic.net. We save your order details and send you this together with our Terms and Conditions by E-mail. The Terms and Conditions can be viewed at any time http://www.aquaristic.net/en/AGB/ . Data, including your home address and e-mail address will not be passed without your explicit and revocable consent to third parties. Excluded from this are our service partners, the order processing for the transmission of data required (eg the staff responsible for the shipping company and the staff responsible for processing payments). In these cases the amount of transferred data is limited to the minimum necessary.

Use of Facebook plug-ins

lugins for the social network facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (Facebook), are used on these webpages. If you access a webpage on our website that has one of these plugins, a link is established to the Facebook servers, and a message to your browser displays the plugin on the webpage. This allows the Facebook server to identify which of our webpages you visited. If you are logged in as a member of Facebook, this information is assigned to your personal Facebook user account. If you use the plugin functions (e.g. click the "Like" button, or make a "Comment"), this information is also assigned to your Facebook account, and the only way to stop this is to log out before you use the plugin. For more information on how Facebook collects and uses the data, on your rights in this respect and on possible ways to protect your individual privacy, see Facebook's data privacy policy.

Use of Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files which are stored on your computer and which enable an analysis of your use of the website. The information produced by the cookie regarding your use of this website (including your IP address) is transmitted to a Google server in the USA and stored there. Google will use this information to analyse your use of the website to compile reports about the website activities for the website operators and to provide further services associated with the use of the website and Internet usage. Google will also transmit this information to third parties if necessary, if this is prescribed by law or insofar as third parties process this data on behalf of Google. Google will under no circumstances associate your IP address with other data which is stored by Google. You can prevent the installation of the cookies by means of a corresponding setting in your browser software; however, we would like to draw your attention to the fact that in this case you may not be able to use all functions of this website to the full extent. By using this website, you agree to the processing of the data regarding yourself collected by Google in the above-mentioned manner and for the above-mentioned purpose.

For customers with invoicing and financing:

Purchase accounting and finance with Klarna In cooperation with Klarna invoice we offer you the purchase and financing of Service Klarna account as payment options. In case of payment with Klarna You never need to add your account details, and you pay only if you received the goods. Klarna invoice When buying on with Klarna invoice you always get the goods first and you always have a payment period of 14 days. More information and full Terms Klarna invoice for purchase here: https://www.klarna.com.

Klarna invoice

You get the goods first and pay afterwards. All of your purchases are collected on one bill at the end of next month. You can then pay the invoice in flexible rates, but also at any time repay the total amount. For more information on financing service Klarna here: https://www.klarna.com. The full Terms of Klarna You can download http://www.klarna.se.

Klarna review and evaluate the information provided by the consumer and, if justified, shall exchange information with other companies and credit reporting agencies (credit test). If the credit rating of consumers are not guaranteed, Klarna AB is entitled to refuse the customer Klarna payment and it must point to alternative payment options. Your personal information will be treated in accordance with the Data Protection Act and will not be disclosed to third parties for advertising purposes. Find out more about Klarna's Privacy Policy: http://klarna.com/pdf/Datenschutz_DE.pdf For more information please visit Klarna www.klarna.de Klarna AB, company - and corporation number: 556737-0431

Collection and disposal

Regard to participation in the liberation system of Landbell AG: With regard to one of us for the first time with products filled and given to private consumer sales packaging, our company has to ensure compliance with our legal obligations after § 6 of the Ordinance to the operating nationwide return system of land Bell AG, Mainz, [customer number : 4101035] connected. For more information, see www.landbell.de licensing of shipping packages From current, statutory occasion we would like to inform you about the current status regarding the disposal and licensing of our packaging material in terms of coming into force on 01.01.2009 Ordinance (the Ordinance). Vorlizenzierung of packaging material: We offer NO pre-licensed shipping packages, as this is a purely legal currently not possible! The reason for this is that, according to the Ordinance (the Ordinance) of the Merchant Shipping must meet the mandatory participation in a return system for shipping packages themselves. That is, e.g. Online retailers and shop owners who supply the consumer with goods that need to participate of them marketed, filled with products shipping packages including filling in a return system. Shipping containers are no more service packs! "Packaging material that is used to transport goods and at households obtained (especially shipping packages of Internet and mail order including direct sales), is as a sales package according to § 3 para 1 No. 2 Sentence 1 of the Ordinance, but not as a service package according to § 3 Section 2 Sentence 1 No. 2 of the Packaging classified. "(Source: http://laga-online.de) This means: Since shipping packages can not be classified as service pack 1), it is not possible shipping packaging 2) vorzulizenzieren. Unfortunately, it has come through now obsolete statements about "shipping packages and Vorlizenzierung" in leaflets of the Chamber of Commerce in the past to confusion, since in these data sheets the service package was equated with the shipping container and thus the retailers of the shipping packaging used by them, the "duty of can delegate licensing to manufacturers or Vorvertreiber ". This transfer of the equity requirement for distributors to upstream level of trade is from 01.01.2009 but only for "service packages" are possible. Excerpt from a recent article in the land Bell AG (Source: www.landbell.de | Stand 07.11.2008): "In retail packaging are according to the requirements applicable as from 01.01.2009 version of the Ordinance clearly the" Erstabfüller "3), in this case, the mail order company, a duty which of them marketed, filled with products shipping packages including filling in a return system to participate. Contrary to earlier statements otherwise they can not shift to offshore trade levels 4) and in particular, no "pre-licensed" use shipping packages this investment obligation. " The full article, please read here: http://www.landbell.de/component/content/article/41/61.html


The seller is in accordance with the provisions of the Packaging Ordinance, carry packaging of their products, are not the sign of comprehensive waste management (such as the "green dot of the Dual System Germany AG), to withdraw and to provide for their reuse or disposal. For further clarification you can contact the seller of such products under the imprint (Imprint) Contact mentioned in conjunction. The seller lists a municipal collection or a waste management company in your area that will receive free packaging. If this is not possible, you have the option of the package to the seller to send (see Identification / Imprint). The packaging used by the vendor or disposed of according to the provisions of the Ordinance.


The customer has to make sure its batteries, as prescribed by law (contrary disposed of in domestic waste to the Battery Ordinance) - to submit to a municipal collection center or on site. With the exception of starter batteries supply to town Equality collection is free. Batteries, which the customer has received from Sellers, can be returned free of charge to the seller after use. The shipment of used starter batteries is not permitted according to Dangerous Goods Regulations. .2 Batteries containing pollutants are marked with the symbol of a crossed out wheelie bin. Under the garbage can icon is the chemical name of the pollutant - in the example, "Cd" for cadmium. "Pb" stands for lead, "Hg" for mercury. To further clarify the return of such products, please contact us at: aquaristic.net Mozartstr. 1 87727 Babenhausen Director: Harald Lukasch e-mail: info@aquaristic.net Tel: +49 (0) 8333 93701 Fax: +49 (0) 8333 93702 Battery Recycling / batteries: Please dispose of used batteries / used batteries as required by law, (the disposal of domestic waste is in the Battery Directive expressly prohibited) to a municipal collection or give them for free to your local shop from. We got batteries / rechargeable batteries you can use to return with us free of charge under the standing address in the imprint or postage prepaid and return by post to us. Batteries / rechargeable batteries that contain hazardous substances are labeled with the symbol of a crossed out wheelie bin. Under the garbage can icon is the chemical name of the pollutant - "Cd" stands for cadmium. "Pb" stands for lead, "Hg" for mercury.

As of 25.05.2013 

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